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Shirley,
I am so sorry that you are having trouble. Here are some things to check:
Are you using a supported Internet Browser? (Firefox or Internet Explorer 7) If not, the program will not display properly and could be contributing to the problem.
Here are the steps for adding a photo. Give them a try and let us know at what point things stop working for you.
Adding a Photo to a Text Page:
1. Start by turning to the page you would like to add the photo to.
2. Click the ‘Add a Photo’ button to the right of your book.
3. Click on the photo from your photo album, and drag it onto the text page. (Keep holding your mouse button down till after step 6.)
4. Grey boxes will pop up in the middle of each paragraph. Select which paragraph you would like to add the photo to, and move the picture there. (there must be a Hard Return between paragraphs in order for the photo boxes to pop up)
5. When you are selecting the correct box, a red outline will show up around it. When it does, drop your picture there.
6. NOTE: If a grey box, and red outline do not show up, your photo will not stay on the page. If you do not see this immediately, move your mouse slowly over the page, or the box. It usually appears quickly, but does take a bit longer for some people.
7. Once you’ve dropped your photo into the paragraph, you may right or left justify it. Click and hold the ‘Move’ tab at the top right of the photo. You will now be able to drag it into the box to the right or left.
8. When finished, click the orange Re-typeset button at the top of the screen. This will move your text to accommodate the photo.
If you follow these directions and are still having trouble, please call or email Customer Service. We would be happy to help in any way. 888-326-5327 or info@familylearn.com
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